> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firstrespondershub.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Feedback and reviews

> Ratings and reviews across every class you run, not just one.

The **Feedback & Reviews** page pulls student feedback together across your whole organization. Open it from the sidebar under **Insights → Feedback & Reviews**.

For feedback on one class, use the **Feedback** tab inside that class. See [Feedback](/cohort-management/feedback).

## Filters

Narrow everything on the page by **program** and by **class**.

## The numbers

| Number                   | What it means                                           |
| ------------------------ | ------------------------------------------------------- |
| **Overall rating**       | The average star rating from students.                  |
| **Total reviews**        | How many students left one.                             |
| **Response rate**        | How many of the students you asked actually answered.   |
| **Organization NPS**     | How likely students are to recommend your organization. |
| **Program offering NPS** | The same score, for one program.                        |

<Note>
  NPS runs from −100 to +100. Anything above 0 means more fans than critics. Above 50 is strong.
</Note>

## Category ratings

Students rate more than one thing — instruction, materials, facilities, and so on. **Internal category ratings** are the ones only your team sees, so you get honest answers about things students would not say in public.

## Reviews

**Recent reviews** lists what students wrote. Click one to read the whole thing, including the private feedback that does not go on your public page.

## Session surveys

After a class date, students can rate that session. **Recent survey results** shows those, so you can spot a single bad night rather than waiting for the end-of-course review.

## Using it

* A category that keeps scoring low is a fixable problem. Low facility scores mean the room, not the teaching.
* One low session in an otherwise strong class usually means a topic, not an instructor.
* A low response rate makes every other number on the page shaky. Ask students in class, not just by email.

## See also

* [Feedback (one class)](/cohort-management/feedback) — The same data for a single class.
* [Dashboard](/dashboard-and-reports/dashboard) — Your rating at a glance.