# FirstRespondersHub Docs

## Docs

- [Attendance](https://docs.firstrespondershub.com/cohort-management/attendance.md): Taking attendance for a session: Present, Late, Absent, Excused, and notes.
- [Creating a cohort](https://docs.firstrespondershub.com/cohort-management/creating-a-cohort.md): Step-by-step: name, program offering, dates, capacity, recurring patterns, and instructors.
- [Deleting a cohort](https://docs.firstrespondershub.com/cohort-management/deleting-a-cohort.md): When you can delete a cohort, where to find the option, and what to do if delete is not available.
- [Editing and cancelling sessions](https://docs.firstrespondershub.com/cohort-management/editing-and-cancelling-sessions.md): Change session details (date, time, location, type) and mark a session as cancelled.
- [Enrollment deadlines](https://docs.firstrespondershub.com/cohort-management/enrollment-deadlines.md): How the cohort enrollment deadline works: timezone behavior, what gets gated after it passes, and how to set or change it.
- [Feedback](https://docs.firstrespondershub.com/cohort-management/feedback.md): NPS, session surveys, category ratings, student reviews, and session survey history on the Feedback tab.
- [Cohort Management](https://docs.firstrespondershub.com/cohort-management/index.md): Create and manage cohorts, schedules, sessions, waitlists, students, and feedback.
- [Outcomes (from a cohort)](https://docs.firstrespondershub.com/cohort-management/outcomes.md): Recording and viewing outcome records from the cohort Outcomes tab—one at a time or in bulk.
- [Overview and editing](https://docs.firstrespondershub.com/cohort-management/overview-and-editing.md): Cohort list, opening a cohort, and the Overview tab: metrics, cohort details, and editing.
- [Recurring patterns](https://docs.firstrespondershub.com/cohort-management/recurring-patterns.md): What recurring patterns are and where to add or edit them (day, time, location, session types).
- [Schedule and sessions](https://docs.firstrespondershub.com/cohort-management/schedule-and-sessions.md): The Schedule tab, generating sessions from patterns, and managing or taking attendance for a session.
- [Session topics and segments](https://docs.firstrespondershub.com/cohort-management/session-topics-and-segments.md): Where to record what was taught in each session: topics, duration, and instructors (Teaching tab).
- [Students and invites](https://docs.firstrespondershub.com/cohort-management/students-and-invites.md): Enrolled students, inviting students (including bulk invite), and transferring to another cohort.
- [Cohort waitlists](https://docs.firstrespondershub.com/cohort-management/waitlists.md): Manage the cohort waitlist: add contacts, view the list, download CSV, and email the waitlist.
- [The contact record](https://docs.firstrespondershub.com/contacts/contact-record-and-sources.md): Fields on a contact, how contacts are sourced, program interests, and the three email statuses.
- [Custom lists and the audience builder](https://docs.firstrespondershub.com/contacts/custom-lists-and-audience-builder.md): Build filter-based custom lists, preview the match count live, save, edit, and email directly from a list.
- [Email campaigns](https://docs.firstrespondershub.com/contacts/email-campaigns.md): Compose and send an email to a contact audience: audience picker, recipient count preview, test sends, and what's attached to every email.
- [Importing contacts](https://docs.firstrespondershub.com/contacts/importing-contacts.md): Upload a CSV or TSV, map columns, optionally set program interest and tags, and track the import.
- [Overview](https://docs.firstrespondershub.com/contacts/index.md): A unified view of every person who has interacted with your organization — leads, waitlisted contacts, enrolled students, imports, and manual adds — with tagging, custom lists, and email.
- [Managing contacts](https://docs.firstrespondershub.com/contacts/managing-contacts.md): The All Contacts table: search, filters, bulk actions, and the detail panel.
- [Promote a contact to a lead](https://docs.firstrespondershub.com/contacts/promote-to-lead.md): Turn a contact into a tracked lead for a specific program offering.
- [Send history and deliverability](https://docs.firstrespondershub.com/contacts/send-history-and-deliverability.md): Review past campaigns, delivered and failed counts, how bounces and unsubscribes are handled.
- [Tags](https://docs.firstrespondershub.com/contacts/tags.md): Create and manage organization-wide tags, assign them in bulk, and use them in lists and email audiences.
- [Unsubscribe and compliance](https://docs.firstrespondershub.com/contacts/unsubscribe-and-compliance.md): How unsubscribe links work, the public unsubscribe page, and what's required before you can send.
- [Assigning courses to program offerings](https://docs.firstrespondershub.com/courses/assigning-to-offerings.md): Attach courses to an offering so enrolled students get access; set order and required
- [Content and media](https://docs.firstrespondershub.com/courses/content-and-media.md): Add lesson content: video uploads, URLs, text, PDFs, embeds, and resources
- [Creating and managing courses](https://docs.firstrespondershub.com/courses/creating-and-managing.md): Create a course, edit settings, and understand course management vs the course builder
- [Overview](https://docs.firstrespondershub.com/courses/index.md): What courses are, where to manage them, and how they connect to program offerings and standalone sales
- [Sessions and lessons](https://docs.firstrespondershub.com/courses/sessions-and-lessons.md): Assign lessons to cohort sessions so content appears on the schedule
- [Standalone courses](https://docs.firstrespondershub.com/courses/standalone-courses.md): Sell or offer a course without enrollment: visibility, pricing, public page, and purchases
- [Structure: modules and lessons](https://docs.firstrespondershub.com/courses/structure-modules-lessons.md): Organize course content into modules and lessons; add, edit, reorder, and set required
- [Agreements](https://docs.firstrespondershub.com/enrollment/agreements.md): Create, publish, and assign legal agreements required during student enrollment or course purchase
- [Overview](https://docs.firstrespondershub.com/enrollment/applications.md): Create application forms, manage submissions, and set when applications are required (before, during, or after enrollment)
- [Profile field mapping](https://docs.firstrespondershub.com/enrollment/applications-profile-mapping.md): Which application fields sync to the student profile and how they are updated on submit
- [Sections and fields](https://docs.firstrespondershub.com/enrollment/applications-sections-fields.md): How application form sections and fields work: required rules, field types, validation, and options
- [Section templates](https://docs.firstrespondershub.com/enrollment/applications-templates.md): Pre-built application section templates: Student Information, Mailing Address, Screening Questions, Additional Information, and Custom
- [Deleting or discontinuing program offerings](https://docs.firstrespondershub.com/enrollment/deleting-or-discontinuing-program-offerings.md): When you can delete a program offering, where to find the option, and using Discontinued when delete is not available.
- [Email notifications](https://docs.firstrespondershub.com/enrollment/email-notifications.md): Student confirmation and admin notification emails: when they're sent and what they contain
- [Overview](https://docs.firstrespondershub.com/enrollment/index.md): Overview of enrollment: agreements, applications, program offering settings, and email notifications
- [Program offering enrollment settings](https://docs.firstrespondershub.com/enrollment/program-offerings-settings.md): Configure required agreements, applications, post-enrollment instructions, what's included & costs, and payment options per offering
- [Introduction](https://docs.firstrespondershub.com/guides/introduction.md): Concepts and definitions for First Responder Training Organizations
- [Setup Overview](https://docs.firstrespondershub.com/guides/setup-overview.md): Step-by-step guide to configuring your organization, instructors, offerings, cohorts, and payments so you can accept enrollments.
- [FirstRespondersHub](https://docs.firstrespondershub.com/index.md): Documentation for First Responder Training Organizations
- [What updates automatically](https://docs.firstrespondershub.com/leads/automatic-updates.md): How leads and follow-up emails update when students enroll or purchase.
- [Cart abandonment emails](https://docs.firstrespondershub.com/leads/cart-abandonment-emails.md): How automated follow-up emails work and when they are cancelled.
- [Overview](https://docs.firstrespondershub.com/leads/index.md): Overview of leads and information requests: where they come from, how to view and manage them, status, notes, waitlists, and pipeline metrics.
- [Lead details and status](https://docs.firstrespondershub.com/leads/lead-details-and-status.md): What the lead detail panel shows and how to update lead status.
- [Notes and activity](https://docs.firstrespondershub.com/leads/notes-and-activity.md): How to log calls, emails, meetings, and other activities on a lead.
- [Pipeline metrics](https://docs.firstrespondershub.com/leads/pipeline-metrics.md): What the four metric cards on the Leads page mean and how to use them.
- [Viewing and filtering leads](https://docs.firstrespondershub.com/leads/viewing-and-filtering-leads.md): How to use the Leads table, status filter, and open the lead detail panel.
- [Waitlists](https://docs.firstrespondershub.com/leads/waitlists.md): Adding leads to cohort waitlists and viewing which waitlists they are on.
- [Where leads come from](https://docs.firstrespondershub.com/leads/where-leads-come-from.md): How leads are created: the information request form and cart abandonment.
- [Overview](https://docs.firstrespondershub.com/outcomes/index.md): Overview of outcomes: what they are, where to find Results & Certifications and Outcome Types, and where you can record outcomes.
- [Outcome Types](https://docs.firstrespondershub.com/outcomes/outcome-types.md): Where to set outcome types (subtypes), how to add or edit them, and how built-in options work.
- [Recording outcomes in bulk](https://docs.firstrespondershub.com/outcomes/recording-in-bulk.md): When and how to record outcomes for many students at once from a cohort.
- [Results & Certifications](https://docs.firstrespondershub.com/outcomes/results-and-certifications.md): View and manage outcome records, record outcomes one at a time, filter, export, and edit or view history.
- [Unenrolling a student from a cohort](https://docs.firstrespondershub.com/outcomes/unenrolling-from-cohort.md): How to withdraw a student from a cohort, where it is recorded, and what happens to the student dashboard, capacity, and reporting.
- [Coupons (promo codes)](https://docs.firstrespondershub.com/payment-settings/coupons.md): Create and manage promo codes for program offerings and courses
- [Overview](https://docs.firstrespondershub.com/payment-settings/index.md): Overview of payment collection, Stripe Connect, invoices, balances, coupons, and refunds
- [Invoices and balances](https://docs.firstrespondershub.com/payment-settings/invoices-and-balances.md): Creating invoices, payment links, balance due, reminder emails, and manual balance adjustments
- [Payment configurations](https://docs.firstrespondershub.com/payment-settings/payment-configurations.md): Configure payment options per program offering: full payment, deposits, balance due, and free offerings
- [Refunds](https://docs.firstrespondershub.com/payment-settings/refunds.md): When and how to issue refunds; partial vs full; how they affect balances
- [Stripe Connect](https://docs.firstrespondershub.com/payment-settings/stripe-connect.md): Set up, verify, and manage your Stripe Connect account for payment collection
- [Creating and publishing a post](https://docs.firstrespondershub.com/posts/creating-a-post.md): Write a post with rich text, attach files, link lessons, and publish it to your cohort.
- [Post email notifications](https://docs.firstrespondershub.com/posts/email-notifications.md): When post notifications are sent, who receives them, and how to resend.
- [Posts](https://docs.firstrespondershub.com/posts/index.md): Create and share announcements, resources, and lesson links with your cohort students.
- [Managing posts](https://docs.firstrespondershub.com/posts/managing-posts.md): View, edit, pin, and delete posts from the cohort Posts tab.
- [Student post feed](https://docs.firstrespondershub.com/posts/student-post-feed.md): How students view posts: the feed, cohort filtering, post details, attachments, and lesson links.
- [Overview](https://docs.firstrespondershub.com/teaching-topics-and-instructor-hours/index.md): Track what's taught, who teaches it, and run instructor hours reports for CME and recertification
- [Instructor Hours Report](https://docs.firstrespondershub.com/teaching-topics-and-instructor-hours/instructor-hours-report.md): Run and export teaching hours by instructor and topic for CME, recertification, or internal records
- [Session Segments (Manage Teaching)](https://docs.firstrespondershub.com/teaching-topics-and-instructor-hours/session-segments.md): Record what was taught in each session: topics, duration, instructors, and co-teaching
- [Teaching Topics](https://docs.firstrespondershub.com/teaching-topics-and-instructor-hours/teaching-topics.md): Create and manage your organization's list of subject areas for session segments and reporting