> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firstrespondershub.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Plan tiers and limits

> What Starter, Growth, and Scale each unlock, the limits on each, and what happens when you reach one.

FirstRespondersHub has three plans. Each one unlocks more of the platform.

Current prices are on the [pricing page](https://www.firstrespondershub.com/pricing). This page is about **what changes** between plans.

## The short version

|                                 | Starter  | Growth      | Scale                     |
| ------------------------------- | -------- | ----------- | ------------------------- |
| Public listing and lead capture | Yes      | Yes         | Yes                       |
| Online enrollments and payments | No       | Yes         | Yes                       |
| Program offerings               | Up to 10 | Up to 20    | Unlimited                 |
| Transaction fee                 | —        | 4% + 30¢    | 3.25% + 30¢               |
| Agreements and waivers          | No       | Yes         | Yes                       |
| Email campaigns                 | No       | 1,000/month | 5,000/month               |
| Roster exports                  | No       | Yes         | Yes                       |
| Avery AI sales agent            | No       | No          | Yes                       |
| Support                         | Standard | Standard    | Priority + VIP onboarding |

<Note>
  Contacts are unlimited on every plan. The limit is on **email sends**, not on how many people you store.
</Note>

## What each limit means in practice

### Program offerings

A **program offering** is a program you sell, like "EMT Basic" or "BLS Provider." Cohorts inside an offering do not count toward the limit — you can run as many classes of one program as you like.

If you have 10 offerings on Starter and want an eleventh, upgrade.

### Transaction fees

When a student pays you online, FirstRespondersHub takes a percentage plus 30¢. The rest goes to your connected Stripe account.

* Growth: **4% + 30¢**
* Scale: **3.25% + 30¢**

For an $850 EMT tuition, that is $34.30 on Growth and \$27.93 on Scale.

Starter cannot take online payments at all, so there is no transaction fee.

### How students enroll

| Plan                 | How students can sign up                                            |
| -------------------- | ------------------------------------------------------------------- |
| **Starter**          | Send them to your own website, or use a "Request information" form. |
| **Growth and Scale** | All of the above, plus enrolling and paying on FirstRespondersHub.  |

See [Program offering enrollment settings](/enrollment/program-offerings-settings).

### Email campaigns

Email campaigns are for reaching contacts — past students, leads, a saved list. See [Email campaigns](/contacts/email-campaigns).

* **Starter** cannot send campaigns.
* **Growth** can send 1,000 a month.
* **Scale** can send 5,000 a month.

The Contacts page header shows **Emails this month: X / Y**. At 80% of your quota a warning banner appears. At 100%, sends stop until the month resets or you upgrade.

<Note>
  The check happens **when you press send**, and it counts the recipients in that send. If a campaign would push you past your limit, the whole send is rejected rather than sent halfway. Trim the audience or upgrade.
</Note>

Emails that are part of running your programs — enrollment confirmations, invoices, access codes, class announcements — are **not** campaign emails and do not count toward this limit.

### Agreements and waivers

Starter cannot create agreements. Growth and Scale can. See [Agreements](/enrollment/agreements).

### Roster exports

Starter cannot export rosters. Growth and Scale can export to PDF, CSV, and Excel.

### Avery, the AI sales agent

Avery answers questions from prospects on your website, qualifies them, and hands you real leads. Scale only.

## What happens when you hit a limit

Nothing breaks and nothing is deleted. The action you tried is refused with a message that says which limit you reached and offers an upgrade.

Work you have already done stays exactly as it is.

## Changing plans

See [Managing your plan](/plans-and-billing/managing-your-plan).

## See also

* [Managing your plan](/plans-and-billing/managing-your-plan) — Upgrade, downgrade, or cancel.
* [Stripe Connect](/payment-settings/stripe-connect) — Where your student payments land.
* [Email campaigns](/contacts/email-campaigns) — What counts against your email quota.