> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firstrespondershub.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Give students access codes, course links, and logins from providers like Jones & Bartlett and the American Heart Association

Some courses live on FirstRespondersHub. Other courses live on a vendor site, like Jones & Bartlett Navigate or American Heart Association eLearning. **Student access** is how you give each student the codes, links, or logins they need for that vendor.

You import the codes once. The platform holds one set for each student, sends it at the right time, and shows it in the student's dashboard and email.

<Tip>
  In the product you will see **Student access**, **Access codes**, and **Pending deliveries**. Those all belong to this feature. Older notes may also say "credentials." Same thing.
</Tip>

## A simple example

Jordan enrolls in your BLS class. The online part is on Jones & Bartlett Navigate.

1. You already uploaded a list of 10-digit access codes.
2. When Jordan enrolls, the platform holds one unused code for them.
3. Seven days before class starts, Jordan gets an email with the course website, the Course ID, and their unique access code.
4. The same details appear under **Your Credentials** in Jordan's student dashboard.

You did not copy and paste anything into an email. If Jordan later gets a refund, the platform takes that code back so you can decide whether to reuse it.

## What's in this section

| Guide                                                                    | What it covers                                                          |
| ------------------------------------------------------------------------ | ----------------------------------------------------------------------- |
| [What students receive](/student-access/what-students-receive)           | Access codes vs lessons, delivery models, and real examples             |
| [Set up a course](/student-access/set-up-a-course)                       | Turn on provider access, pick a vendor preset, fill the setup checklist |
| [Vendor presets](/student-access/vendor-presets)                         | Jones & Bartlett, American Heart Association, and custom fields         |
| [Import and manage codes](/student-access/import-and-manage-codes)       | Upload codes, search, statuses, and what "in stock" means               |
| [When students get access](/student-access/when-students-get-access)     | Right away, before class, or when staff sends it                        |
| [Send access to students](/student-access/send-access)                   | Pending deliveries, Release, Resend, and hand-enter                     |
| [Different values per class](/student-access/different-values-per-class) | A different Course ID for March vs June                                 |
| [What students see](/student-access/what-students-see)                   | Dashboard, emails, and what "Pending" means                             |
| [Buying more than one seat](/student-access/buying-more-than-one-seat)   | Departments that buy several codes in one checkout                      |
| [Refunds and unused codes](/student-access/refunds-and-unused-codes)     | What happens to codes after a refund                                    |
| [Activity and stock alerts](/student-access/activity-and-alerts)         | History, low-stock emails, and who did what                             |
| [Troubleshooting](/student-access/troubleshooting)                       | Common questions and how to fix them                                    |

## How it fits together

```mermaid theme={null}
flowchart LR
  Setup[Set up the course] --> Import[Import access codes]
  Import --> Enroll[Student enrolls or buys]
  Enroll --> Hold[Platform holds one code]
  Hold --> Send[Code is sent]
  Send --> Student[Email and dashboard]
```

1. **Set up the course** — Choose **Access from another provider** or **Both**. Add the fields students need (Course ID, access code, Course URL, and so on).
2. **Import codes** — Upload a spreadsheet or paste codes under **Access codes**.
3. **Student enrolls or buys** — The platform immediately holds one unused set of codes for that student.
4. **Codes are sent** — Right away, a few days before class, or when you click **Release**.
5. **Student uses them** — They get an email and can copy the details from **Your Credentials**.

## Where to find it

| Place                                                                                                            | What it's for                                  | Who can use it                      |
| ---------------------------------------------------------------------------------------------------------------- | ---------------------------------------------- | ----------------------------------- |
| [**Courses**](https://www.firstrespondershub.com/program-dashboard/courses) → open a course → **Student access** | Set up fields, timing, and the student message | Program owners                      |
| [**Courses → Access codes**](https://www.firstrespondershub.com/program-dashboard/credentials/inventory)         | Import and manage unused codes                 | Program owners                      |
| [**Courses → Pending deliveries**](https://www.firstrespondershub.com/program-dashboard/credentials/deliveries)  | See who is waiting and send codes              | Owners manage; instructors can view |
| [**Courses → Credential Activity**](https://www.firstrespondershub.com/program-dashboard/credentials/activity)   | See what happened and what needs attention     | Program owners                      |
| **Students** → open a student → **Access**                                                                       | See that student's codes and resend email      | Owners and instructors              |

## Who this is for

* **Program owners** set up courses, import codes, send access, and handle refunds.
* **Instructors** can view pending deliveries and a student's Access tab. They cannot change course setup or import codes.
* **Students** never see unused codes in your stock. They only see their own details after those details are sent.

## Related guides

Student access works with [courses](/courses), [standalone course sales](/courses/standalone-courses), [enrollment](/enrollment), and [refunds](/payment-settings/refunds).