> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firstrespondershub.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What students see

> Where students find their codes, what emails they get, and what Pending means before codes are sent

Students never see your unused stock. They only see **their** access details, and only after those details are sent.

## Where students look

| Place                                  | What they see                                            |
| -------------------------------------- | -------------------------------------------------------- |
| **Student dashboard → Home**           | A **Your Credentials** section                           |
| The **course page** in their dashboard | The same details, next to that course                    |
| After enrollment or purchase           | A short summary and a link to continue to the portal     |
| **Email**                              | Subject like `Your access credentials for {course name}` |

If they bought more than one seat, they see **Access code 1 of 3**, **Access code 2 of 3**, and so on. See [Buying more than one seat](/student-access/buying-more-than-one-seat).

## Before codes are sent

The card shows **Pending** (clock icon). Values are hidden.

They may see:

* `Credentials expected {date}.` when you scheduled a send
* A note that the organization will send codes when ready, if you use manual release or you were out of stock

They can still complete other onboarding. They should not email you in a panic unless the expected date has passed. If they do, check [Pending deliveries](/student-access/send-access).

## After codes are sent

The card shows **Released** (or **Partially released** if only some seats in a multi-seat purchase have gone out).

Students can:

* Read each field (Course ID, Access Code, Course URL, and so on)
* **Copy** a value, or **Copy all**
* Click URL fields to open them in a new tab
* Read your **Instructions** (the student message you wrote)

## Emails students receive

### 1. Enrollment or purchase confirmation

This is the normal "you're in" email. If the course uses vendor access, the confirmation includes a short note instead of "you have access to lessons right now."

Examples of that note:

* Access codes will be sent by email and appear in your dashboard shortly.
* Access codes will release on March 8, 2026.
* The organization will send your access codes when ready — watch your email and student dashboard.

### 2. The access email (the important one)

Sent when codes are actually released (and again if you click **Resend**).

Typical subject:

* One seat: **Your access credentials for BLS Online**
* Several seats: **Your 3 access codes for BLS Online**
* One seat inside a batch: **Your access credentials for BLS Online (code 2 of 5)**

The email includes:

* A **Your Credentials Are Ready** heading
* **Credential Details** (labels + values; links are clickable)
* **Instructions** from your student message
* Your organization contact footer

<Note>
  You cannot change the subject line or the first sentence. You only write the **Instructions** block on the course.
</Note>

### 3. They do **not** get

* Your stockout or low-stock admin emails
* Other students' codes
* Codes that are still **Pending**

## If they say they never got the email

1. Ask them to open the student dashboard → **Your Credentials**. If the values are there, the send worked. Have them check spam for the email, or click **Resend** from their Access tab.
2. If the dashboard still says **Pending**, look at timing. It may not be due yet.
3. If the row says **Waiting for codes**, import stock.
4. If the row says **Reserved, waiting manual release**, click **Release**.

## After a refund or withdrawal

They lose access in the dashboard. The staff row shows **Refunded**, **Withdrawn**, **Transferred**, or **Taken back**. They should not keep using the vendor site if you also turned them off there. See [Refunds and unused codes](/student-access/refunds-and-unused-codes).