Skip to main content
Welcome to the FirstRespondersHub documentation.

Getting started

Key Concepts

The words we use, explained once: organizations, programs, classes, and enrollments.

Setup Overview

Set up your organization, staff, programs, classes, and payments, in the right order.

Documentation

Dashboard & Reports

The pages you check: your dashboard, calendar, student list, money, feedback, and marketing.

Payment Settings

Take money from students: Stripe, payment options, invoices, promo codes, and refunds.

Enrollment

Waivers, application forms, program settings, and the emails that go out when someone signs up.

Cohort Management

Run a class: set it up, fill the seats, build the schedule, take attendance, and record results.

Courses

Build a course out of modules and lessons, add videos and files, and attach it to a program.

Student Access

Send students their Jones & Bartlett, AHA, or custom access codes, at the right time, without copy and paste.

Teaching & Instructor Hours

Record what was taught and by whom, then pull the hours your instructors need for recertification.

Outcomes

Record who passed, who failed, and who got certified — one student or a whole class at a time.

Leads & Information Requests

Follow up with people who asked about your programs or left checkout without paying.

Contacts

One list of everyone who has ever contacted you, with tags, saved lists, and email.

Posts

Post an announcement to one class or everyone, and choose whether it also goes out by email.

Plans & Billing

What your subscription covers, what each plan costs you, and how to change it.

Your Organization

Your public profile and locations, your staff and what they can see, and your own login.