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Documentation Index

Fetch the complete documentation index at: https://docs.firstrespondershub.com/llms.txt

Use this file to discover all available pages before exploring further.

This guide walks through setting up your organization on First Responders Hub. Follow the steps in order: configure your organization and team, create program offerings and cohorts, connect payments (if you charge tuition), then open cohorts so students can enroll. For definitions of organizations, locations, program offerings, cohorts, and cohort lifecycle, see Key Concepts.

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1. Set up your organization (info, locations, FAQs)

Where: Organization Profile.
  • Basic Information — Enter your organization name, type (e.g. Community College, Fire Department), website, phone, email, and description. Set your public slug (used in your public URLs). Use Save to apply; you can copy your public organization URL from this section.
  • Locations — Add, edit, or remove locations (name, address, timezone). Locations are used when scheduling sessions and when defining program offerings. You need at least one location for in-person or hybrid programs.
  • FAQs — Add and reorder organization-level FAQs. These can be shown on your public pages.
  • Program Display — Optional settings for how your programs are displayed to the public.
Complete Basic Information and at least one Location before creating program offerings that use them.

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2. Add and invite instructors (profiles and headshots)

Where: Users.
  • Instructor profiles — Create a profile for each instructor: email, display name, title, and optional description. You can add an optional headshot (upload and crop). Profiles can exist before the person has an account; they are linked to a user once the invite is accepted.
  • Invites — Send an organization invite with the instructor role. You can link the invite to an existing instructor profile so the invitee’s name, title, description, and photo appear after they accept. Only program owners can invite users.
  • Cohort assignment — When creating or editing a cohort, assign instructors to that cohort. Assigned instructors appear on the public cohort page. If you have no instructor profiles yet, the UI will direct you to add them under Settings → Users first.

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3. Create program offerings

Where: Program Offerings.
  • Create — Use Create program offering. Choose:
    • Program type — Program (multi-session) or single-day Event.
    • Template — e.g. EMT, Paramedic (platform-defined; contact support if you need another).
    • Primary location (optional for virtual-only).
    • Program name and description.
    • Modality — In-person, virtual, or hybrid.
    • Schedule types — e.g. part-time, evening, weekend.
    • Tuition amount (0 for free offerings).
    • Status — e.g. Active.
  • Payment configuration — For paid offerings, set:
    • Whether to allow full payment, deposit, or no payment (free).
    • Deposit amount and when the balance is due (e.g. days before start or end).
    • Currency (e.g. USD).
After creation, offerings appear in the list. You can edit each offering (payment config, application forms, enrollment agreements) from the program offerings area or the offering’s detail page.

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4. Create cohorts

Where: Cohorts. To create a new cohort: Create cohort.
  • Create flow — Select a program offering, then set:
    • Cohort name (e.g. “Fall 2026”). Students see it as “EMT Training: Fall 2026” (program name + cohort name).
    • Start and end dates, enrollment deadline, and capacity.
    • Recurrence/schedule — e.g. weekly, specific days and times.
    • Location for sessions (if applicable).
    • Instructors — Assign one or more instructor profiles to this cohort.
  • Save as draft vs Publish — Saving as draft keeps the cohort in lifecycle Planning (not visible for enrollment). Publish sets the lifecycle to Open so it can accept enrollments (see section 6).
After creation, open the cohort from the Cohorts list. On the cohort detail page, Overview tab, you can edit name, dates, capacity, and lifecycle state (including switching to Open when ready).

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5. Connect Stripe Connect and manage payment settings

Where: Payment Settings (under Student Billing in the sidebar). Only program owners can manage payment accounts.
  • Stripe Connect — Create or connect a Stripe account. The platform creates a connected account and sends you to Stripe’s onboarding flow. Complete business and banking details. When you return, the account status moves from pending → onboarding → active once Stripe has enabled charges and payouts.
  • Accepting payments — After Stripe is fully onboarded, turn on the Accept payments toggle for your organization. This enables paid enrollments. Free offerings (tuition $0) do not require Stripe or this toggle.
  • Plan limits — Payment processing may be gated by your subscription plan; if the option is unavailable, check your plan or contact support.

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6. Open cohorts for enrollment

To allow students to enroll in a cohort:
  • Lifecycle — The cohort must be Open. Cohorts start in Planning; you change this when you’re ready to accept enrollments.
  • Where to set it — Cohorts → select a cohort → Overview tab. Edit the cohort and set Lifecycle state to Open. (If you chose Publish when creating the cohort, it is already Open.)
Requirements for public enrollment:
  • Cohort — Lifecycle is Open (or Waitlist open / Full as applicable).
  • Free offerings — Your subscription must allow student enrollments.
  • Paid offerings — Your subscription must allow payment processing, Accept payments must be on for the organization, and the offering must have tuition greater than zero.
Students use the public enroll URL for your org, program, and cohort (e.g. …/enroll/[orgSlug]/[programSlug]/[cohortSlug]). You can share links to your organization and cohort pages from the Program Dashboard.

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Need help?

For support or questions, visit First Responders Hub Support.