What’s on the page
These are your invoices from FirstRespondersHub. Invoices you send to students live under Invoices and balances.
Monthly or annual
Every plan can be billed monthly or annually. Annual costs less per month.Upgrading
Pick the new plan and confirm. The new features are available right away. Upgrade when you hit a limit — you need an eleventh program offering, you want to take payments online, or you ran out of campaign emails. See Plan tiers and limits.Cancelling
What happens depends on how you are billed.Monthly plans
Your plan is cancelled at the end of the period you already paid for. You keep access until then. There is no refund, because there is nothing left over — you paid for the month you are using.Annual plans
Your plan is cancelled right away and you get a refund for the part you did not use. The refund is worked out like this: you are charged the normal monthly rate for every month you started, and the rest comes back. You give up the annual discount when you cancel early. That is the trade for paying less up front.A started month counts as a whole month, exactly the way a monthly plan would have billed you. If you cancel on the 3rd day of month five, you are charged for five months.
During a trial
Cancelling during a trial ends the plan when the trial ends. You are never charged.What happens to your data
Cancelling does not delete anything. Your students, classes, payments, and records stay. What changes is which features you can use.See also
- Plan tiers and limits — What each plan includes.
- Invoices and balances — Invoices you send to students.
- Stripe Connect — Where student payments land.