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FirstRespondersHub has three plans. Each one unlocks more of the platform. Current prices are on the pricing page. This page is about what changes between plans.

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The short version

Contacts are unlimited on every plan. The limit is on email sends, not on how many people you store.

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What each limit means in practice

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Program offerings

A program offering is a program you sell, like “EMT Basic” or “BLS Provider.” Cohorts inside an offering do not count toward the limit — you can run as many classes of one program as you like. If you have 10 offerings on Starter and want an eleventh, upgrade.

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Transaction fees

When a student pays you online, FirstRespondersHub takes a percentage plus 30¢. The rest goes to your connected Stripe account.
  • Growth: 4% + 30¢
  • Scale: 3.25% + 30¢
For an 850EMTtuition,thatis850 EMT tuition, that is 34.30 on Growth and $27.93 on Scale. Starter cannot take online payments at all, so there is no transaction fee.

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How students enroll

See Program offering enrollment settings.

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Email campaigns

Email campaigns are for reaching contacts — past students, leads, a saved list. See Email campaigns.
  • Starter cannot send campaigns.
  • Growth can send 1,000 a month.
  • Scale can send 5,000 a month.
The Contacts page header shows Emails this month: X / Y. At 80% of your quota a warning banner appears. At 100%, sends stop until the month resets or you upgrade.
The check happens when you press send, and it counts the recipients in that send. If a campaign would push you past your limit, the whole send is rejected rather than sent halfway. Trim the audience or upgrade.
Emails that are part of running your programs — enrollment confirmations, invoices, access codes, class announcements — are not campaign emails and do not count toward this limit.

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Agreements and waivers

Starter cannot create agreements. Growth and Scale can. See Agreements.

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Roster exports

Starter cannot export rosters. Growth and Scale can export to PDF, CSV, and Excel.

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Avery, the AI sales agent

Avery answers questions from prospects on your website, qualifies them, and hands you real leads. Scale only.

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What happens when you hit a limit

Nothing breaks and nothing is deleted. The action you tried is refused with a message that says which limit you reached and offers an upgrade. Work you have already done stays exactly as it is.

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Changing plans

See Managing your plan.

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See also