Documentation Index
Fetch the complete documentation index at: https://docs.firstrespondershub.com/llms.txt
Use this file to discover all available pages before exploring further.
Every contact in your organization is one row, uniquely identified by email address. This page explains the fields on a contact, how program interests work, and what the email statuses mean.
Fields
| Field | Notes |
|---|
| Email | The deduplication key — one email, one contact per organization. Required. |
| First name / Last name | Optional. Editable from the contact detail panel. |
| Phone | Optional. Editable from the contact detail panel. |
| Original source | How the contact first entered your organization (see below). This field never changes. |
| Program interests | The list of program offerings this contact is interested in. Acquired automatically; also adjustable by promoting to lead. |
| Tags | Organization-wide labels you apply. A contact can have any number of tags. |
| Email status | Active, Unsubscribed, or Bounced. Controls whether they can receive emails from your org. |
| Created date | When the contact was first created. Used by Date added filters. |
Original source
Every contact has exactly one original source, set the first time their email appears in your organization:
| Source | How it’s set |
|---|
| Lead | They submitted the Request Program Information form on your public page. |
| Cart Abandoned | They started checkout for a cohort or course but did not complete payment. |
| Waitlist | They joined a cohort waitlist without being a prior contact. |
| Enrolled | They completed enrollment in a cohort. |
| Imported | You bulk-imported them from a CSV. |
| Manual | You added them from Add Contact on the Contacts page. |
Program interest
A contact gains program interest for a specific program offering when they:
- Join a waitlist for any cohort within that program
- Submit Request Program Information for that program
- Start checkout for a cohort in that program without completing
- Are manually tagged with program interest (e.g. via CSV import with a selected program)
Program interest is cleared when the contact enrolls in an active cohort of that program, or when you manually remove it.
This is why you can email “everyone interested in EMT” when a new EMT cohort opens — program interest survives between cohorts.
Email statuses
| Status | Meaning |
|---|
| Active | Eligible to receive emails. |
| Unsubscribed | Clicked the unsubscribe link in a previous email. Automatically excluded from all future sends. |
| Bounced | A previous delivery hard-bounced. Automatically excluded from all future sends to protect your sender reputation. |
The detail panel
Click any row in the table to open the contact detail panel. From there you can:
- Edit first name, last name, and phone
- Add and remove tags (including creating new tags inline)
- View program interests and which cohorts they’re tied to
- See activity history (lead submissions, waitlist joins, enrollments, cart abandonment)
- Open the Promote to lead dialog to create a tracked lead for a specific offering
