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The Send History tab on Program Dashboard → Contacts lists every contacts email campaign your organization has sent, newest first.

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What you see per send

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What “Delivered” actually means

A send is counted as delivered when the email provider accepts the message for delivery and reports email.sent or email.delivered on its webhook. It is not a confirmation that the recipient opened or read the email — open tracking is intentionally not included.

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What “Failed” covers

A recipient counts as failed if any of the following happens:
  • The provider rejects the address (email.failed)
  • The message hard-bounces (bad mailbox, closed domain)
  • The provider rate-limits us and retry attempts exhaust
Hard bounces automatically set the contact’s email status to Bounced, which excludes them from all future sends.

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Unsubscribes

Every email contains a per-recipient unsubscribe link. When a recipient clicks:
  1. They land on the public unsubscribe page.
  2. Their contact’s email status flips to Unsubscribed.
  3. They are excluded from every future send from your organization.
Unsubscribe events are not shown in Send History line items (they happen after the send), but the contact’s status updates in All Contacts and the status-filter counts.

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Resending to the same audience

You can re-send to the same custom list or audience — the send history is additive and does not block you. Be aware:
  • Unsubscribed and bounced contacts from past sends will be automatically excluded from the new send’s recipient count.
  • The recipient count you see in the composer is the current eligible count, which may be lower than a previous send to the same audience.

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Troubleshooting a failed send

If an entire campaign shows status Failed, common causes are:
  • Missing organization address — Organizations must have a street/city/state/zip set for the CAN-SPAM footer to render. Add it in organization settings and re-send.
  • Missing connected from email — The platform sends from team@firstrespondershub.com by default. If this is failing repeatedly, contact support.
  • Quota exhausted mid-send — If you hit the monthly quota while the job is running, remaining recipients are skipped. Upgrade and send to the remaining list.
For individual failed recipients within an otherwise successful send, no action is required — the platform automatically updates their status (bounced) if warranted.