Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.firstrespondershub.com/llms.txt

Use this file to discover all available pages before exploring further.

Unenrolling (withdrawing) a student from a cohort records that the student is no longer active in that cohort. You choose a withdrawal reason and date; the system creates a withdrawal outcome record and updates the enrollment status. This page explains how to do it and what the outcomes are.

​
When to use it

Use unenrollment when a student is leaving the cohort before completion—for example they withdraw for personal, financial, or academic reasons. This is different from recording Completed (student finished the cohort) or other outcomes like exam results.

​
How to unenroll a student

​
From a student’s profile

  1. Go to Program Dashboard → Students and open the student.
  2. Find the enrollment for the cohort you want to withdraw them from.
  3. Click Unenroll.
  4. In the dialog, choose a Reason for withdrawal (required) and Withdrawal date (required).
  5. Click Confirm unenroll.

​
From a cohort

  1. Go to Program Dashboard → Cohorts and open the cohort.
  2. In the student list or Outcomes tab, find the student and click Unenroll.
  3. In the dialog, choose a Reason for withdrawal (required) and Withdrawal date (required).
  4. Click Confirm unenroll.

​
Required information

  • Reason for withdrawal — One of: Financial, Personal, Academic, Medical, Scheduling, Employment, Relocated, Military, or Other.
  • Withdrawal date — The date the withdrawal is effective.

​
Alternative: Record Outcome

You can achieve the same result by using Record Outcome (on Results & Certifications or the cohort Outcomes tab): choose Cohort Progression → Withdrawn, then enter the withdrawal reason and date. The dedicated Unenroll button is a shortcut that pre-fills the outcome type and subtype.

​
Where it’s recorded

When you unenroll a student, two things happen:
  1. A withdrawal outcome record is created — It appears on Results & Certifications and on the cohort’s and student’s Outcomes tabs. The record stores the outcome type (Cohort Progression), subtype (Withdrawn), withdrawal reason, date, and who recorded it.
  2. The enrollment’s status is set to Withdrawn — The enrollment row is updated so enrollment_status is Withdrawn. All downstream behavior (student dashboard, capacity, reporting) is driven by this status.

​
Reversing an unenrollment

Unenrollment can be reversed. The enrollment status is derived from the latest cohort progression outcome for that enrollment. If you edit the withdrawal outcome (for example change the subtype) or delete it (program owners only), the system re-evaluates status from the remaining outcomes. So removing or changing the withdrawal record can effectively put the student back to Enrolled or Completed, depending on what other cohort progression outcomes exist. To reverse, use Edit or Delete on the withdrawal record from Results & Certifications or the cohort/student Outcomes tab.

​
Outcomes of unenrollment

​
Student dashboard

  • Home / My Enrollments — The enrollment still appears in “My Enrollments” with the label Withdrawn and distinct styling (e.g. amber). The student can still see billing and payment history for that cohort.
  • Schedule — Only active enrollments (Enrolled, Completed, Paid pending application) drive the schedule. A withdrawn student no longer sees that cohort’s sessions on their schedule.
  • Courses — Course access for cohort-based courses is tied to enrollments with status Enrolled. A withdrawn student no longer has access to that cohort’s courses via that enrollment.
So after unenrollment: the student sees the enrollment as “Withdrawn” on the home page and can still view billing history, but they do not see that cohort on the schedule or in course access.

​
Capacity

Unenrolling a student frees a spot in the cohort:
  • Only enrollments with status Enrolled, Completed, or Paid pending application count toward the cohort’s effective enrollment count. Withdrawn (and Failed, Dropped) do not count.
  • When you unenroll, the cohort’s effective enrollment count decreases, spots remaining can increase, and the cohort may no longer be at capacity. If your cohort lifecycle is driven by capacity, the cohort may open for enrollment again or allow more invites.

​
Reporting and visibility

  • Results & Certifications — Withdrawal records appear like any other outcome (type Cohort Progression, subtype Withdrawn, with reason and date). They are included in filters and in Export CSV.
  • Cohort Outcomes tab — Withdrawal records appear in the cohort’s outcome list.
  • Attrition and graduation metrics — The Results & Certifications summary cards (e.g. Attrition rate, Still enrolled) use outcome data. Unenrollments feed into attrition and graduation metrics so your reports stay accurate.

​
See also