Skip to main content
Unenrolling a student means they are no longer in the class. You give a reason and a date, and the platform records a withdrawal. Use it when someone leaves before the class ends. It is not the same as marking them Completed.

​
How to do it

​
From a class

  1. Open the class from Program Dashboard → Cohorts.
  2. Find the student on the Students tab.
  3. Click Unenroll.
  4. Pick a reason and a withdrawal date. Both are required.
  5. Confirm.

​
From a student

  1. Open the student from Program Dashboard → Students.
  2. Find the enrollment you want to end.
  3. Click Unenroll, and fill in the same two fields.

​
The reasons you can pick

Financial, Personal, Academic, Medical, Scheduling, Employment, Relocated, Military, or Other.
Unenroll is a shortcut. You can do the same thing with Record outcome by choosing Cohort Progression → Withdrawn. The button just fills those in for you.

​
What gets recorded

Two things happen.
  1. A withdrawal record is created. It shows the type, the reason, the date, and who did it. You will see it on Results & Certifications, on the class’s Results chip, and on the student’s record.
  2. The enrollment is marked Withdrawn. Everything else follows from that status.

​
What changes for the student

​
What changes for your seat count

Unenrolling frees a seat. Only students who are Enrolled, Completed, or Paid pending application take up a seat. Withdrawn, Failed, and Dropped do not. So after you unenroll someone, the class has one more open seat. If the class had turned Full because of capacity, it can open again.

​
What changes in your reports

  • Withdrawals show on Results & Certifications like any other outcome, and they are included in the CSV export.
  • They feed your attrition and graduation numbers, so your pass rate stays honest.

​
Undoing it

You can reverse a withdrawal. The enrollment’s status comes from the most recent progression outcome, so removing or changing the withdrawal changes the status back.
  1. Find the withdrawal record on Results & Certifications, or under the class’s Results chip.
  2. Edit it to something else, or Delete it. Only program owners can delete.
The student returns to Enrolled or Completed, depending on what other records exist.

​
Access codes

If the course sends vendor access codes, unenrolling takes them back too, using the same rules as a refund. See Refunds and unused codes.

​
See also