Where to find it
Go to Program Dashboard → Courses → Credential Activity. Only program owners can open this page. Each code also has Status history on its inventory detail.Summary tiles
- Codes available — unused stock
- Waiting to send — held but not sent yet
- Sent (7 days) — recently released
- Needs attention — stockouts, failed emails, missing shared values
Category tabs
You can also filter by course, search, and date range (Last 7 days, Last 30 days, All time).
Open a row to see When, Course, Student, Who, and How.
Who is written in plain language:
- Team member
- System
- Automatic
- Import
- When a student enrolled
- When a course was purchased
- CSV upload
- Released by a team member
- Scheduled release
Emails your team receives
Students do not get these. They go to your organization admin email.Out of stock
Subject:[Action needed] Credential stockout: {course}
Sent when a student enrolled or bought and there was no unused code to hold.
The email includes the course, student, confirmation number, how many could not be filled, and a link to import inventory.
Low stock
Subject:[Action needed] Low credential stock: {course}
Sent when you cross a threshold you set on the course (count left, or days of stock left). It sends once until you add stock again.
Set the thresholds under Student access → Advanced operations:
- Email when fewer than this many codes are left
- Email when codes would run out within this many days
Student access email failed
If the student email fails, activity shows Email failed to send. The codes can still be on the dashboard. Use Resend after you fix the address or spam issue.What “needs attention” usually means
- Waiting for codes — import stock.
- Couldn’t send — missing access details — fill in Course ID or another shared field.
- Email failed — resend; confirm the student’s email.
- Needs verification — finish the refund check so codes do not sit unused.