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Some courses live on FirstRespondersHub. Other courses live on a vendor site, like Jones & Bartlett Navigate or American Heart Association eLearning. Student access is how you give each student the codes, links, or logins they need for that vendor. You import the codes once. The platform holds one set for each student, sends it at the right time, and shows it in the student’s dashboard and email.
In the product you will see Student access, Access codes, and Pending deliveries. Those all belong to this feature. Older notes may also say “credentials.” Same thing.

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A simple example

Jordan enrolls in your BLS class. The online part is on Jones & Bartlett Navigate.
  1. You already uploaded a list of 10-digit access codes.
  2. When Jordan enrolls, the platform holds one unused code for them.
  3. Seven days before class starts, Jordan gets an email with the course website, the Course ID, and their unique access code.
  4. The same details appear under Your Credentials in Jordan’s student dashboard.
You did not copy and paste anything into an email. If Jordan later gets a refund, the platform takes that code back so you can decide whether to reuse it.

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What’s in this section

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How it fits together

  1. Set up the course — Choose Access from another provider or Both. Add the fields students need (Course ID, access code, Course URL, and so on).
  2. Import codes — Upload a spreadsheet or paste codes under Access codes.
  3. Student enrolls or buys — The platform immediately holds one unused set of codes for that student.
  4. Codes are sent — Right away, a few days before class, or when you click Release.
  5. Student uses them — They get an email and can copy the details from Your Credentials.

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Where to find it

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Who this is for

  • Program owners set up courses, import codes, send access, and handle refunds.
  • Instructors can view pending deliveries and a student’s Access tab. They cannot change course setup or import codes.
  • Students never see unused codes in your stock. They only see their own details after those details are sent.
Student access works with courses, standalone course sales, enrollment, and refunds.