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A waitlist is a list of people who want a seat in a class they cannot have yet. There are two kinds, and they happen at different times. Both feed the same list.

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Where to find the list

  1. Open the class from Program Dashboard → Cohorts.
  2. Stay on the Students tab.
  3. Click the Waitlist chip.
You see everyone waiting: name, status, phone, and the date they joined.
The Waitlist chip hides itself once the class starts if the list is empty. If people are still on it, the chip stays.

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Three buttons

  • Email the list — sends a message to everyone eligible. Sending shows progress, and people who have been contacted are marked so you do not email them twice by mistake.
  • Add someone — put a person on the list yourself. Enter their name, email, and phone.
  • Download CSV — a spreadsheet of everyone waiting.
You can also download the waitlist from the Export menu at the top of the Students tab.

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How people get on the list

  • They click the waitlist button on your class page, when the class is Full or on a pre-enrollment waitlist.
  • You add them by hand with Add someone.
  • You add them from a lead’s profile. See Waitlists (Leads).

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When a seat opens

Waitlist entries do not convert on their own. When someone drops, you decide who gets the seat.
  1. Free up the seat — cancel an invite or unenroll the student.
  2. Raise the seat count if you had lowered it. See Seats and stopping sign-ups.
  3. Invite the person from the waitlist with the Invite button on the Students tab. If you want the money before the seat is really theirs, pick Must pay before enrolling on the invite. See Students and invites.

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Example

Your 20-seat CPR class sells out in a week. Six more people join the waitlist. Two students drop. You:
  1. Unenroll the two students, which frees two seats.
  2. Set the status back to Open if it turned Full.
  3. Email the waitlist and invite the first two who reply.

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See also